Case Study - Hammersmith and Fulham Volunteer Centre
Organisational Review
Hammersmith and Fulham Volunteer Service (HFVC), based in West London, was set up in January 1996 to promote and develop volunteering opportunities within the borough.
The brief
Creative Services (now Conker Consulting) was commissioned by the dynamic and forward thinking Director Marion Schumann to carry out an Organisational Review. The 4 key areas of focus were; Employees, Systems and Procedures, Training and Development, Communications.
The process
Rosanna Henderson carried out confidential interviews with several staff members; reviewed all manual and computerised systems and procedures, attended staff meetings, office launch event, AGM and observed working practices both in and outside the offices. A detailed Report was produced for HFVC which contains a thorough analysis of background, current situation, suggested areas of improvement and development, recommendations and next stages.
The benefits
HFVC have taken very positive steps in having a thorough review of their organisation which will enable them to add even more value and benefit to their successful programmes which will have a direct, positive impact on their staff, trustees, clients, shareholders and funders.
HFVC are now aware of:
what motivates and de-motivates the staff
Some organisations may be apprehensive of going under the spotlight but the benefits are immense. To commission this piece of work shows a real commitment from HFVC that they are serious about achieving and providing the best service they can to the borough of Hammersmith and Fulham.
Marion Schumann
Director - Hammersmith & Fulham Volunteer Centre
See also:
More case studies...For more information, please contact us at:
Rosanna Henderson - Tel: 07961
134 033
Email: info@conkerconsulting.co.uk
