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Case Study - Heathrow City Partnership

Heathrow City Partnership Ltd

The organisation

We are a regeneration agency with a successful track record in regeneration and economic development, providing training and delivering programmes that help people find employment, encouraging entrepreneurship and enterprise and providing business support to help businesses start up and grow, creating wealth and improving the living conditions of all the communities that live in and around Heathrow City.

www.heathrowcity.co.uk

The brief

To assist HCP with the following issues:

Bullet point

Development of an overall company Staff Training Plan and an effective system for evaluating the impact of training and development undertaken.

Bullet point

Review the Performance Appraisal & Review process, its effectiveness, fitness for purpose and user-friendliness.

Bullet point

Review HCP's Investors in People Re-assessment Plan and make recommendations for improvement.


How it happened

Rosanna was recommended to us by one of our Consultant Business Advisers. We needed someone with a lot of experience and a good track record in personnel issues to approach these key issues with an independent outlook.

The process

Bullet point Introductory presentation to a staff meeting.
Bullet point One to one interviews with all staff.
Bullet point A collaborative approach with the HCP Quality Manager.
Bullet point Production of four separate reports with recommendations for implementation.

The results

Four reports were produced as follows:

Bullet point Initial Stage
Bullet point Induction Training Programme
Bullet point Training & Development Plan
Bullet point Performance Appraisal & Review Programme

The recommendations contained in the reports were radical, innovative and far-reaching. They were fully accepted by the HCP Senior Management Team and have been implemented. A bonus was the proposal to adopt a completely fresh approach to our Induction training, because we hadn't actually asked for it! But Rosanna had identified weaknesses with the existing process during her interviews with staff.

Bullet point

Rosanna also made recommendations to improve our IiP Re-assessment Plan and suggestions for improving the effectiveness of our internal Quality Circle.


Benefits

Much improved systems for staff training and development and performance appraisal and review. This will improve the performance of staff with a consequent positive impact on the company, our clients/customers and the employees themselves.

Heathrow City Partnership - www.heathrowcity.co.uk

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For more information, please contact us at:

Rosanna Henderson - Tel: 07961 134 033
Email: info@conkerconsulting.co.uk

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Personnel

Training and Development

Facilitation

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"The recommendations for training and development plans contained in the reports were innovative and far-reaching but appropriate and suited our requirements exactly. They were fully accepted and have been implemented." Alan Chapman, Heathrow City Partnership

Certificate of Recognition

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