Case Study - Heathrow City Partnership
Heathrow City Partnership Ltd
The organisation
We are a regeneration agency with a successful track record in regeneration and economic development, providing training and delivering programmes that help people find employment, encouraging entrepreneurship and enterprise and providing business support to help businesses start up and grow, creating wealth and improving the living conditions of all the communities that live in and around Heathrow City.
www.heathrowcity.co.ukThe brief
To assist HCP with the following issues:
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Development of an overall company Staff Training Plan and an effective system for evaluating the impact of training and development undertaken. |
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Review the Performance Appraisal & Review process, its effectiveness, fitness for purpose and user-friendliness. |
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Review HCP's Investors in People Re-assessment Plan and make recommendations for improvement. |
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"Rosanna approached the brief with great thoroughness and conducted one to ones with all staff, putting them at their ease and obtaining detailed information that proved extremely useful in helping meet the objectives." |
How it happened
Rosanna was recommended to us by one of our Consultant Business Advisers. We needed someone with a lot of experience and a good track record in personnel issues to approach these key issues with an independent outlook.
The process
Introductory presentation to a staff meeting.
One to one interviews with all staff.
A collaborative approach with the HCP Quality Manager.
Production of four separate reports with recommendations for implementation.
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"Her independent approach, without preconceived ideas, proved enormously beneficial. She took time and effort to get to know the staff and understand our company, its objectives and how it operates." |
The results
Four reports were produced as follows:
The recommendations contained in the reports were radical, innovative and far-reaching. They were fully accepted by the HCP Senior Management Team and have been implemented. A bonus was the proposal to adopt a completely fresh approach to our Induction training, because we hadn't actually asked for it! But Rosanna had identified weaknesses with the existing process during her interviews with staff.
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Rosanna also made recommendations to improve our IiP Re-assessment Plan and suggestions for improving the effectiveness of our internal Quality Circle. |
Benefits
Much improved systems for staff training and development and performance appraisal and review. This will improve the performance of staff with a consequent positive impact on the company, our clients/customers and the employees themselves.
"The recommendations contained in the reports were innovative but appropriate and suited our requirements exactly."
Heathrow City Partnership - www.heathrowcity.co.uk
For more information, please contact us at:
Rosanna Henderson - Tel: 07961
134 033
Email: info@conkerconsulting.co.uk
